DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to internal and external stakeholders daily. 
• Answer telephone, take proper messages and manage patients’ enquiries as effectively as possible. 
• Book appointments online and by phone for patients according to the availability of Doctor.
• Organise patients file notes/cards and file away when completed.
• Ensure the office is clean and adequately stocked before the start of the Clinic.
• Greet scheduled or unscheduled patients in a welcoming, positive manner and assist or facilitate them to provide any information required before seeing Doctor. 
• Ensure patients in the Reception Room are updated on the approximate waiting time.
• Assist the Doctor with office procedures and set up.
• E-mail patients their results in a timely manner.
• Order medication and medical equipment from suppliers upon request from Doctor.
• Sort out invoices and bank deposits promptly as required.
• Maintain and update the Clinic’s database with patients’ records. 

• Perform other related duties as required.
  
  KNOWLEDGE, SKILLS AND ABILITIES

•  Knowledge of office practice and procedures.

• Knowledge of filing and preparation of invoices, receipts and bills.
  
  
  SKILLS AND ABILITIES:

• Must be customer service oriented.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with internal/external stakeholders.
• Ability to work effectively under stress, to prioritize and multi- task within tight deadlines.
• Ability to use initiative and pay close attention to detail.
• Ability to demonstrate integrity and maintain confidentiality.